YES! We understand you may like to feel or see your item before purchasing, which is why we offer the option to test your item before finalising delivery.

To take advantage of this service, simply select ‘Premium' or 'White Glove Delivery’ at checkout (if available), and our carrier partners will unpack your item for inspection.

If for any reason you aren't satisfied, our carrier will return the item and we will issue a refund on the same day, excluding delivery fees. Additionally, we provide detailed furniture dimensions and specifications,, an express fabric sample service, and a 14-day return policy for unused items in their original packaging, to ensure your furniture purchase is a low-risk choice. We also encourage you to read our reviews for added peace of mind, and for further details, you can review our complete returns policy here.

We currently deliver to most metro (and a few rural) regions in NSW, VIC, SA & QLD.

If at checkout you cannot select a shipping option (or see our $1000 back up rural rate) please reach out to our friendly team on live chat or email with your suburb, postcode, and the item you're interested in to see what we can do.

We'll do our best to find a suitable delivery option for you. If delivery isn't feasible, we may also offer the option for you to pick up the item from our Sydney warehouse.

Not to worry! We're here to help find a solution for you. Simply reach out to our friendly team at info@furnitureforum.com.au with your suburb, postcode, and the item you're interested in. We'll do our best to find a suitable delivery option for you. If delivery isn't feasible, we may also offer the option for you to pick up the item from our Sydney warehouse.

Our orders are dispatched immediately and make their way to the 3rd party courier servicing your region.

From the date that you place your order (of an in-stock item) we estimate that it will be delivered within the below timeframes:

NSW

Sydney Metro: 10 business days

Central Coast: 2-3 weeks

Central West: 3-4 weeks

Newcastle: 2-3 weeks

Wollongong: 2-3 weeks

Northern NSW: 2-3 weeks

INTERSTATE

Australian Capital Territory: 2-3 weeks

Queensland: 2-3 weeks

Victoria: 2-3 weeks

South Australia: 3-4 weeks

Once we receive your order, it's promptly dispatched to the designated carrier serving your region. The carrier will then schedule your delivery within their upcoming runs to your area. You can expect direct communication from the carrier within the delivery time frame provided for your region, providing at least 24 hours' notice to arrange a convenient delivery day and time with you.

Premium or White Glove delivery may not be available to your postcode due to restrictions imposed by our carriers.

We work with third-party carriers, and unfortunately, not all of them offer this service to every area. In some cases, the charges associated with this service may exceed what we believe is reasonable to pass on to our customers.

If you'd like to explore alternative options or obtain a quote for delivery to your area, please don't hesitate to contact our team, and we'll be happy to assist you further.

We advise you to check out all delivery time frames here. This will clarify how long to estimate from placing your order to delivery. A friendly member from our team will be in contact within your quoted time frame to book delivery at your best convenience. If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

We sure can! Once your order is placed, email our team straight away with your order number and from which date you are available to accept delivery. We will happily hold your delivery until then.

We sure do! Each product page includes packaging dimensions, just simply scroll down and click the drop-down menu labeled ‘packaging dimensions'. We also recommend reading our blog article on the importance of dimensions when buying furniture here.

We deeply appreciate that everyone maintains a busy schedule, and our aim is to be as accommodating as we can. Although we depend on third-party freight companies for our delivery services, we will certainly convey your request. While we don't possess complete control over scheduling, our carrier collaborators are committed to cooperating with you. Rest assured, they will provide you with a delivery time frame in advance and follow any delivery instructions (such as; please leave at the front door) - or if you need to reschedule for any reason, they are more than happy to coordinate and find a solution that suits you best!

No, we are an online-only furniture store! Our low cost structure allows us to offer the same quality and value at a fraction of the cost. We achieved this by importing directly, eliminating middlemen, and bypassing excessive overheads like retail spaces, enabling us to make affordable luxury accessible to all.  

We rely on third-party carriers, not all of whom utilise a tracking number system. However, we stay updated with regular progress reports from our carriers. They will contact you directly to arrange delivery. The advantage of this approach is that our carriers are flexible and strive to accommodate your schedule as best as possible.

Certainly! There are no obligations when you pre-order an item. Simply contact our customer service team before your item is dispatched, and we'll issue a full refund for your order and delivery fees.

For detailed information regarding the materials used in the construction of our furniture, please refer to the 'Finer Details' section on each product page. There, you'll find comprehensive details about the materials we use to create our furniture.

Discount codes cannot be applied to items already on sale, clearance products, or automatically applied promotional offers unless otherwise stated.