Deliveries
All of our items are dispatched from our Sydney Warehouse & are delivered with care using 3rd party couriers.
Unfortunately we are unable to facilitate deliveries to North Queensland, Western Australia, Northern Territory, Tasmania or areas classified as rural.
| Region | Estimated Delivery Timeframe |
|---|---|
| New South Wales | |
| Sydney Metro | 10 business days |
| Central Coast | 2–3 weeks |
| Newcastle | 2–3 weeks |
| Wollongong | 2–3 weeks |
| Central West NSW | 3–4 weeks |
| Northern NSW | 2–3 weeks |
| Queensland | |
| South East Queensland | 2–3 weeks |
| Sunshine Coast | 3–4 weeks |
| Victoria | |
| Melbourne Metro | 2–3 weeks |
| Geelong | 3–4 weeks |
| South Australia | |
| Adelaide Metro | 3–4 weeks |
| Australian Capital Territory | |
| Canberra & Surrounds | 2–3 weeks |
| Interstate (Other Regions) | |
| All other areas | Please contact us for estimated delivery timeframes |
Delivery Options
| Delivery Option | Description |
|---|---|
| Standard Delivery |
Our most affordable delivery option. Your order will be delivered to your room of choice on the ground floor by our professional delivery partners. This service is ideal for customers who prefer to handle the unpacking and setup themselves. |
|
Premium Delivery Eligible for Same-Day Returns |
Experience a more personalised delivery service designed to give you confidence in your purchase. Our delivery team will carefully bring your sofa into your room of choice and unpack one piece so you can feel the craftsmanship and quality in person. If you’re happy (and we’re sure you will be), the team will continue unpacking the rest of your lounge. If for any reason you’re not satisfied, they’ll repack that piece and return it to our warehouse, and you’ll receive an instant full refund (minus delivery fees) — no questions asked. |
|
White Glove Delivery Eligible for Same-Day Returns |
Our most premium delivery experience for a completely hands-off setup. Your furniture will be delivered to your room of choice, fully unpacked, assembled, positioned to your preference, and all packaging removed. This option includes the same satisfaction guarantee as our Premium Delivery, so you can inspect the first piece before the team completes setup. Perfect for those who want their new lounge ready to enjoy from the moment it arrives. |
Please note: Delivery timeframes are guides only and may extend by 1–2 weeks during busy periods. Our small carrier teams work hard to deliver as quickly as possible, and we truly appreciate your patience. It’ll be worth the wait!
Delivery Costs
As we utilise various carriers tailored to specific regions, our delivery rates are subject to variation. We recommend adding the relevant items to your cart and initiating checkout to ascertain the precise delivery rates & options for your selected item/s.
Shipping fees start from $100 contingent upon the distance from our warehouse and the chosen delivery method.
$1000 Backup Rate
If you see a $1000 delivery fee at checkout, it means we currently don’t deliver to your postcode. This rate appears because the platform has overridden our postcode restrictions. As we work with small freight businesses, we’re unable to offer delivery nationwide at this time.
If this happens, we’ll contact you to discuss your options. Additional freight charges may apply, or we may need to cancel your order if delivery to your area isn’t available. Thank you for your understanding.